How We're Caring for Our Customers During COVID-19

During this time of COVID-19, our customers’ health and safety is more important to us than ever. See below to learn more about what safety measures we're taking during this time, and find out what you need to know before arriving for your service appointment.

WHAT WE’RE DOING...

We have relocated our customer service area.

For the safety of all guests and staff members, we have closed our Accessories Showroom and Customer Lounge. When you arrive at our facility you will notice that a company 5th wheel is now located directly in front of the building entrance. To receive service, please ring the bell located on the outside of the 5th wheel and one of our associates will come outside promptly to meet you. We kindly ask that you wait at our outdoor seating area while your RV is being serviced. We also have an outdoor restroom facility available for use.

All technicians and staff are wearing appropriate PPE in public areas.

All team members are wearing face masks and gloves at all times, as well as washing their hands frequently. Additionally, our administrative staff and technicians have been instructed to maintain appropriate social distancing as much as possible (at least 6 ft apart). 

We’re now doing curbside pickup for parts and accessories.  

We continue to be the area’s leading provider of hard parts and accessories, which is why we’re glad to be offering our customers the option of curbside pickup. To place your order, just give us a call at 804-798-1433. We will process your order and schedule a contactless pickup for whenever is convenient for you.

We are cleaning and sanitizing frequently.

We are cleaning and sanitizing all areas of our facility multiple times a day, as well as sanitizing all RVs prior to pick up. 

WHAT WE NEED FROM YOU…

​Please do not bring additional guests for your service appointment.

If possible, we ask that you limit the number of guests that you bring to your appointment including children and pets. To confirm, our customer lounge is currently closed, so you will be asked to wait in the outdoor seating area until your RV has been serviced. 

Please prepare for weather conditions. 

As mentioned above, all guests are asked to wait in the outdoor seating area, so please ensure you plan appropriately for weather conditions.

We sincerely appreciate your understanding with these updated safety measures. We hope we've made it clear how important your well-being is to us during this time. We thank you for your continued support and are so grateful for the opportunity to serve you!